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Privacy Policy

Introduction

At AIM Education & Migration Consultants, we fully understand that users’ Privacy is most important and we are committed to providing privacy to all your Personal and Sensitive Information as per the Privacy Act and Australian Privacy Principles.
In this policy, we mentioned our practices of handling all the private and sensitive information that we have collected from you. AIM Education & Migration Consultants refers to (ABN 94661082999) and its related entities, where applicable.

This Policy outlines the following:

Our method of collecting personal information
The types of information which we collected and hold
Our purpose is to collect the information.
How do we protect the information that we collected and hold
How we use and disclose Personal Information.
Who can access the information that we collected.
Personal and Sensitive Information that we may collect and hold includes but is not limited to contact details, email address, postal address, name, passport detail, education and employment background, salary details, tax file numbers, business registration numbers or professional membership number and other information required for visa application and lodgement like medical history. This may also include copies of documents as proof like citizenship cards, passports and photographs.

We may collect information from the following individuals: –

  • who consult about study options and enquire about colleges/ universities or any other overseas educational institutes.
  • who register their interest to work as a consultant or any other person who has been or presently working with our company.
  • Who gets our visa application services like student visa, visitor visa, skilled migration visa, partner visa or many more. Refer to our website to know more about our services.
The information we collected also includes sensitive information in the following circumstances: –

  • If you get yourself register with our counsellor, we will collect your personal information like name, contact details, email address, postal address, country of citizenship, preferred study interest and destination, education qualification and sensitive information like professional license or membership details.
  • If you get or order any service from our website, we also collect payment details.

Our methods of collecting information

We collect your personal information directly from you or your authorized representative. If you are less than 18 years old, we will always seek consent from your parents and legal guardians.  We may also collect your personal information from the licensee or representative appointed by us to give services to you. We may collect information from you through online channels, emails, register posts and hard copies directly can be mailed and dropped off at our office branches. you can directly provide information or documents through our website, WhatsApp, Facebook and messages or during the call as a form of file notes we will keep the record in our system. We do not collect information which is not necessary for our activities. We will collect information only after obtaining your consent.  

To provide our services to you, we will need to identify you as we do not accept the use of pseudonyms.
    Our Purpose to collect information

    Our purpose to collect, use and hold your personal information is to provide services to you.

    Our Services

    Our services include but are not limited to providing study options, study destinations, visa services, health insurance, accommodation services and many more. Refer to our website to know more about our services

    The collection of personal information helps us to: –

    • Help you to choose an educational institute at your desired study destination to undertake further studies.
    • Help with your visa application and contact with Department of Home Affairs on your behalf.
    • Assist you in future career after completion of studies
    • Provide up-to-date information on your application
    • Manage our business records
    • Respond to your queries.

    We assist you in preparing documents and provide guidance throughout your nominated visa application process like study visa, visitor visa, skilled migration visa and partner visa.

    Collection of your Personal Information and Sensitive Information (such as information from your medical examination) allows us to:

    • Provide necessary and relevant information to the Department of Home Affairs (DHA) for the visa process.
    • Contact the DHA or other organisations on your behalf to discuss or ask questions about your visa application.
    • keep the progress of your visa application updated and advise of you the outcome of your visa application.

    For record-keeping purposes to comply with the Code of Conduct. To know about more the Code of Conduct visit our website to see the full document.

    How do we use and disclose your personal information?

    To fulfil the purpose of collecting your information, we use and disclose your personal information. If you have consented or are required by the law, we will use or disclose your information for secondary purposes. We may also your personal information for our own marketing.

    How do we protect and keep secure your personal information?

    We protect your data against unauthorized access, misuse, loss, interference, disclosure or modification. We protect data in the following ways: –

    • Updated security system to protect data from malicious activities.
    • Providing access to data to the staff only who are required to carry out business activities.
    • Maintenance of security measures like the use of passwords, firewalls, network security systems and many others.
    • Provide appropriate training to workers to keep the information confidential.
    • Set up security questions during the calls.
    • Data stored in our secure CRM system.

    Unless we are restricted by law, we destroy or delete your personal information, when we do not need that no longer, as per our policy.

    How Individuals can access and correct the Personal Information kept by us

    Under the Right to information act, you can access your personal information that is kept by us unless there is a valid reason as per the privacy act. The valid reason includes the following:

    • There are reasons to suspect that illegal or unlawful activity or misconduct of any serious nature has been engaged in and giving access would be likely to prejudice to take corrective action in that matter or
    • Providing access would reveal Sensitive information generated within us in connection with commercially sensitive processes.

    If any information that we hold is changed, incorrect or out of date, kindly contact us so that we can update the informed us.
    We will respond to your query within a reasonable time. If you are not satisfied with our system of handling your query, you can get your complaint reviewed under Privacy Act.

    Your Rights

    You have the right to access the personal information that we kept about you and you can also ask whether the information is updated, changed, deleted or not. To change or update your information timely, kindly contact us.

    Google Analytics

    To meet the objectives of AIM Education & Migration Consultants, we use google analytics to check the internet usage with our users and advertisers. In this process, user privacy is maintained, we check insights to know how our site is working and how to make it more useful and interesting for our users and advertisers. In this analysis, we collect the following data:
    Number of regular and new visitors
    forms filled on our site
    number of page impressions
    files downloaded
    average time spent by users

    Cookies

    The small data files which are sent from a website to store in the user’s web browser are known as cookies.
    To enhance and improve user experiences, our website uses cookies. You can also disable the cookies on this website by changing your preference in your web browser.
    We advertise with Third Party vendors to display our ads on the Internet. These third-party vendors use cookies including Google to serve the purpose of advertisement. You can opt out of this option by changing a setting in your web browser.

    Updates to the Policy

    We have the right to change this policy from time to time. Any amendment to this policy will be posted on our website. There is no notice period to change our policy. We can change or amend our policy at any time. All rights are reserved by AIM Education & Migration Consultants.
    All the information collected and website usage on this website. By using and accessing this website, you accept and agree to AIM Education & Migration Consultants’ Privacy Policy without any condition. Without your prior consent, we will not disclose your personal information to another party unless it’s required by law or higher authorities.

    AIM Education & Migration Consultants’ Privacy Policy differs from the other companies’ websites that you visited through the link on our website.
    Contact us
    If you have any questions or you want to know further about our privacy policy or if you want to complain, please contact us by email at info@aimconsultants.com.au or by sending in writing to Suite 10/11, 240 Ipswich Road Woolloongabba 4102, QLD, Australia.